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email folders

New Poster

email folders

I just realized that I can not access emails I have saved in any of my folders that contains an & sign in the folders name.  When I try to open a folder with an & in the name the mail box locks up and I have to close it and start again.  Is there a way to fix the folder name to get rid of the & sign or access the content?

Expert

Re: email folders

Right-click on the folder.  Do you see the option to rename it?

 

Also:  I just tried and I cannot duplicate this issue.  I'm using Chrome, and also tried with Firefox.  I'm on a Mac but I doubt that makes any difference. I'm in the new email format.  I created a folder "Mike & Tommy" and renamed it "Mike&Tommy".  I moved some messages to it from another folder and in both cases, I was able to open the folder and the emails with no issue.  Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.