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email address

New Poster

email address

How do I go about getting my husband off as primary? He died Dec. 6, 2017 and I already have him off the account and the account is in my name but his email is still in the system and I have to keep going back into his email to delete what I need to delete. No one important will be emailing him it is just junk emails. 

Expert

Re: email address

First, change the primary to yourself.  Here are the instructions--------

 

https://www.xfinity.com/support/articles/change-your-primary-account-user

 

Once that is accomplished, you will be able to suspend or delete his account.

Official Employee

Re: email address

Hello Grilllady7GE, were you able to get this changed?