Community Forum

email address book

New Poster

email address book

My email address book disappeared when Plaxo cut off service on 1 Jan.  How can it be restored?

Expert

Re: email address book

Are you still in the old email format or the new one?  To tell, look at the URL in the address bar.  If it says Zimbra you are in the old one, if it says Appsuite you are in the new one.  If they migrated you to the new one your address book should have migrated along with the email.

Official Employee

Re: email address book

Hello,

The email team is aware that some users who had previously accessed their address book at Plaxo are currently experiencing issues getting into their address book at this time. Please be assured that we are working with Plaxo to correct this interruption as quickly as possible. Thank you for your understanding. 

Official Employee

Re: email address book

This should be corrected at this time for you. Please let me know if you need further assistance with this. Thank you for your patience.

New Poster

Re: email address book

I am having and issue with my address book, but I am not sure I used Plaxo before, I have tried to access it from 2 different PC. I get the same massage every time. Oops! There seems to be a problem. I'll tell you what... let us fix it and this can be our little secret. Please wait 30 seconds and try again. 403: Could not sign user in. Go back Please help. i have a 370 members of my golf club and so not want to have re-add them all.
Expert
Moved:

Re: email address book

Official Employee

Re: email address book

Sndbagr75,

I will submit this to my team to have them take a look so we can get this corrected for you.

New Poster

Re: email address book

The address book reappeared! It appears to be the former Plaxo platform. Still a mystery why Comcast let this happen to so many users but I’m glad it’s resolved and hopefully will not reoccur.
New Poster

Re: email address book

I still do not have my address book from plaxos. How do I reinstall?

 

Official Employee

Re: email address book

Doktordre, I reached out to your on your thread. We'll continue there. 

New Poster

Re: email address book

What do I do to "migrate" to the new address box from Zimbra?

Expert

Re: email address book

You don't.  You just wait for it to happen.  There is nothing you can do yourself to initiate the change.