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e-mail contact

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e-mail contact

Will Comcast  (Xfinity) ever contact me by email? I received an email from "Xfinity My Account". The starting line said" we see a conection issue with your service"....  I have not opened the email wondering if its a genuine message from Comcast. What say you?


Re: e-mail contact

Here is how to tell a legitimate message from Comcast----------------

I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Re: e-mail contact

Hi petergallucci1 -- Emails with that header are sent out when we've detected signal leakage at your residence. We send that email out as an alert to check your connections and to contact us to schedule a tech to correct that issue. Please let us know if you'd like us to get that scheduled and we'll help you out. 


You can send me a PM with your name, full service address, and either phone number or account number for authentication and I'll get that taken care of for you. I would also need to know days/times that work best for you.


Click my name (ComcastZach) and click Private Message Me.