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This is not something you can fix yourself. So I will escalate it to the forum admins to get someone to look at your account.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi all. Sorry to hear about the difficulty you're experiencing with email. We can see what we can do to help you out. What type of device are you using to attempt deleting emails? Have you confirmed this is taking place on more than one or all devices?
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Got it. Do you know if this is happening with multiple users on your account, or have you just been able to confirm it with one in particular.
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Thank you guys for letting me know. For anyone that can try/confirm it, is the "select all" checkbox still not working as intended?
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Great! Glad to hear that. You should be all set then. We appreciate your time. For any of you that continue to experience this problem, please let me know.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Cindybug56 wrote:
About a month or so ago the Delete All box in my Comcast email disappeared. Now I have to delete them one by one. How do I fix this?
Right-click on the Inbox folder. Do you not see the option to "Delete all messages"?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Cindybug56 wrote:
I used to have a "delete all" box at the top of my inbox email, it's gone now. is there a way to fix this?
Click on "All" at the top of the list. You will again see the option to "Delete all messages".
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
