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create email address for a new user

phildowning
New Poster

create email address for a new user

I'm primary on my account. We have a new user in the household and I want to add them to our Comcast service. I created a new user account and now need to create an email address for them. I have attempted to search for answers but to no avail. The Xfinity chatbot just gives the same 4 answers no matter how I phrase the question.  Any suggestions? I can't believe it is this difficult to do something that should be so simple.

BruceW
Gold Problem Solver

Re: create email address for a new user

When you create a new user ID, you also create an email ID. The email address is just the ID followed by @comcast.net.

scottbradshaw
New Poster

Re: create email address for a new user

that's not true I have done everything it says but it will not let me create a new Comcast email for someone

BruceW
Gold Problem Solver

Re: create email address for a new user


@scottbradshaw wrote: that's not true I have done everything it says but it will not let me create a new Comcast email for someone

What problem are you encountering exactly? Any error messages? The more details you can provide, the better.

 

ComcastAmir
Official Employee

Re: create email address for a new user

Hello all, I am more than happy to assist you with getting your usernames created. To get started please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
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