Community Forum

create email address for a new user

Highlighted
New Poster

create email address for a new user

I'm primary on my account. We have a new user in the household and I want to add them to our Comcast service. I created a new user account and now need to create an email address for them. I have attempted to search for answers but to no avail. The Xfinity chatbot just gives the same 4 answers no matter how I phrase the question.  Any suggestions? I can't believe it is this difficult to do something that should be so simple.

Highlighted
Gold Problem Solver

Re: create email address for a new user

When you create a new user ID, you also create an email ID. The email address is just the ID followed by @comcast.net.