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changed from outlook email

New Poster

changed from outlook email

recently changed from outlook to Xfinity email.  Now most of my migrated emails have disappeared and I haven't received a new email for almost 12 hours

Expert

Re: changed from outlook email

Can you clarify---------do you mean Outlook the desktop client or Outlook.com the webmail app?  And how are you accessing your email------------on a computer with a browser and the webmail, or on a mobile device or what?

New Poster

Re: changed from outlook email

I have the web Outlook mail app on a laptop with wifi.  I tried to delete the mail app by deleting the address, but doing that also deleted all email on my Xfinity account.

Expert

Re: changed from outlook email

This is a bit confusing.  Forget Outlook for a minute.  Sign into your account using only the Comcast webmail and your browser.  Send yourself a test email from some non-Comcast account you have like Yahoo or Gmail or something.  Does it arrive OK?  When signed into the Comcast account, are all your emails and folders there?