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cannot access old emails by search

New Poster

cannot access old emails by search

Help, I am having trouble finding previous emails using the search box.  Only emails from the last 6 weeks or so are showing up, despite having received multiple emails from people over the past year or years. If I scroll continuously into last year, the emails are still there, but I cannot access them by searching.

Expert

Re: cannot access old emails by search

What criteria are you using to search with?  Name----subject---dates----something in the body of the text?  Are you searching "All folders" or one particular one?  Search operators are found here------------

 

https://www.xfinity.com/support/internet/search-your-xfinity-connect-inbox/