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automatic deletion of older sent or deleted messages

New Poster

automatic deletion of older sent or deleted messages

I don't want older sent or trash messages deleted unless I do it.  Now mine seem to auto delete by a certain number of accumulated messages.  Any suggestions?

Expert

Re: automatic deletion of older sent or deleted messages

Do you have the account enabled on another computer using a desktop email client or on a mobile device using POP3?  If so, it may be downloading the messages and then deleting them from the server.

New Poster

Re: automatic deletion of older sent or deleted messages

Thank you for responding.  I don't have another personal computer, but I do use this email from my phone and IPad, and I don't know what a POP3 is. Sorry, I'm not very tech savvy.

 

Expert

Re: automatic deletion of older sent or deleted messages

Make personal folders and store them there until you're sure you're done with them.