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When I try to open my comcast email I get Zimbra instead of Xfinity and it asks me for login and password.

Is this something new from comcast?  If not, how do I prevent this from happening.  I do not have a login or password for Zimbra.



Mercy <Edited for violating forum guidelines: "Personal Information">

<Edited for violating forum guidelines: "Personal Information">


Re: Zimbra

Zimbra was/is the company that wrote the software for the old Comcast email format.  My information is that about 98% of all customers have now been migrated to the newer Appsuite format.  There aren't any separate sign-in credentials for Zimbra;  it's just your Comcast sign-in information.  How are you accessing the account--------on a desktop or laptop with a browser and just the webmail interface, or something else?  I have not heard of this issue before.