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Zimbra email web page access not loading

Regular Visitor

Zimbra email web page access not loading

Just some information fellow paying customers. This issue is nothing the customer is doing. This is all on Xfinity/Comcast shoulders. They have had this problem since January 4 and cannot seemingly find the solution nor resources to fix it. Any computer gurus out there with any suggestions???

Expert

Re: Zimbra email web page access not loading


frustrated1876 wrote:

Just some information fellow paying customers. This issue is nothing the customer is doing. This is all on Xfinity/Comcast shoulders. They have had this problem since January 4 and cannot seemingly find the solution nor resources to fix it. Any computer gurus out there with any suggestions???


Try clearing your cache and removing any Comcast/Xfinity cookies.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Regular Visitor

Re: Zimbra email web page access not loading

Sorry. Wrong answer! This has been done several times. I've tried different ISP - IE, FireFox, Google and Google Chrome ending with the same result. Rebooted the modem. Rebooted all three of my devices (HP laptop, iPad and Android phone) and still the same issue.

 

I was eventually informed the issue is Xfinity/Comcast. Check your ticket SI0248922841 and my individual ticket with MULTIPLE phone calls and/or Chat room conversations with MULTIPLE representatives trying several options to no avail (CR756318621). I also provided a screen shot of the error I was receiving. The engineers at Comcast/Xfinity are aware of the issue and are having problems with getting a resolution.