Community Forum

Years of missing emails

Frequent Visitor

Years of missing emails

All my SENT emails more than a year old are missing. My INBOX goes back a little more than 2 years. I only trash about 10% of the emails I get because I often need to refer to them. Where are the rest of them?

Official Employee

Re: Years of missing emails

@Roosterman wrote:  All my SENT emails more than a year old are missing. My INBOX goes back a little more than 2 years. I only trash about 10% of the emails I get because I often need to refer to them. Where are the rest of them?

 

Hello, and thank you for creating a post on our forum. I replied to your PM, please reach back out to me there for further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Years of missing emails

 

@Roosterman I replied to your PM, please reach back out to me there for further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Years of missing emails

I have logged out and logged in to Xfinity Connect and NOTHING has changed. Although I did get this message when I logged out:

Error
Unexpected System Error
Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem.
Reference#: tlnrsz
 
I generally use Mac Mail but it doesn't make any difference. The emails are missing, period.
Official Employee

Re: Years of missing emails

 

@Roosterman, I am glad that we were able to get this resolved for you. Have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!