Community Forum

Xfinity email not working correctly.

Regular Visitor

Xfinity email not working correctly.

Hello

I'm using the native Xfinity email page. That's when you click on the envelope on the my.xfinity.com page. 

 

I just sent an email. I went to look for the email in the SENT folder that I have sorted by date. It should have been at the top but wasn't there.

 

I do a search in the sent folder for a key word. Still not there. I then switch to the INBOX folder and search there. It finds it, but says that it's in the SENT folder. However when I go back to the SENT folder it is still not there.

 

What am I doing wrong?

Expert

Re: Xfinity email not working correctly.

When you are looking in the Sent folder, click on "Sort by" and if "Conversations" is checked----uncheck it.  Does the missing email show up then?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Xfinity email not working correctly.

The email is there now. Temporary glitch?