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Xfinity email grayed out because of "Custom inbox views" video

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Xfinity email grayed out because of "Custom inbox views" video

I just tried to access my email and the Inbox appears but it is grayed out and in the center of the screen is a 4in by 4in box containing an invitation to view an XFINITY video that will show me around my "new XFINITY Connect experience".   I can't do ANYTHING to make the box disappear and get access to my email!!

I've talked to the second level of support from the Phillippines who did a good job of repeating the same questions and suggestions that I received from the first level of support, but no solution.

I tried accessing my email from my home Gateway desktop with Windows Vista Home Premium Service Pack 2, and also my work Dell laptop with an Intel Core i7-4810Mq cpu @ 2.80GHz, 16 GB RAM and a 64-bit operating system using Windows 7 Enterprise Service Pack 1.

I tried both  Internet Explorer 11 version 11.0.9600.17959CO  and Google Chrome. I experienced the same problem both times.

Has anybody else had the same problem or can anybody suggest a solution?