Set up your remote control
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
New to the Community? Start here.
members
online
topics
I just tried to access my email and the Inbox appears but it is grayed out and in the center of the screen is a 4in by 4in box containing an invitation to view an XFINITY video that will show me around my "new XFINITY Connect experience". I can't do ANYTHING to make the box disappear and get access to my email!!
I've talked to the second level of support from the Phillippines who did a good job of repeating the same questions and suggestions that I received from the first level of support, but no solution.
I tried accessing my email from my home Gateway desktop with Windows Vista Home Premium Service Pack 2, and also my work Dell laptop with an Intel Core i7-4810Mq cpu @ 2.80GHz, 16 GB RAM and a 64-bit operating system using Windows 7 Enterprise Service Pack 1.
I tried both Internet Explorer 11 version 11.0.9600.17959CO and Google Chrome. I experienced the same problem both times.
Has anybody else had the same problem or can anybody suggest a solution?
Thanks,
Mike
What is a tag?
How to tag?
To add a tag:
1. Navigate to an interesting post or comment.
2. Click in the Add Tag field and type your tags (separated by commas).
3. Click Add Tag.
For more information see here: What is a tag
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
Find everything you need to know about setting up your wireless gateway.
Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.