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Why is my trash not able to be recovered on my email?

New Poster

Why is my trash not able to be recovered on my email?

Why can't I find the trash recovery on my email and it it never on the locked, secure setting?

Expert

Re: Why is my trash not able to be recovered on my email?

How are you accessing your email?  With a browser and the webmail interface?  Or on a mobile device or what?

New Poster

Re: Why is my trash not able to be recovered on my email?

I have a laptop and have access to email from the xfinity web site on an app. There is no trash symbol or any way to retrieve old messages. Thank you for any help you can give.

Expert

Re: Why is my trash not able to be recovered on my email?

If you are using only the webmail interface with your browser, when you are on the Inbox page right-click on the Trash folder.  You will see a small menu and one of the options is to "Recover Deleted Items".  

 

For information on the "Recover Deleted Items" feature, see here---------

https://www.xfinity.com/support/internet/recover-deleted-email/