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Whitelist doesn't work!

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Whitelist doesn't work!

I am a client of TCF Bank and Comcast - yet! No matter what I do, the CC spam filter is blocking alerts@tcfbank.com  which are two form authentication emails that ALWAYS end up in the Comcast spam folder! I whitelisted the email address, and level 2 had me create a rule for this address, but still goes directly into SPAM! What gives?

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Expert

Re: Whitelist doesn't work!

The Comcast email software has no  provision for a whitelist/blacklist function.  Setting your  own filter wouldn't have any effect on spam because all incoming emails have to hit the spam filtering system before they get to your filters.  Call Comcast security and see if there is a blocking issue for that sender's domain------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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