Community Forum

When I converted to this new e-mail including the setup for the address book my address disappeared

Frequent Visitor

When I converted to this new e-mail including the setup for the address book my address disappeared

The address book is now empty how do I get those addresses back.

Expert

Re: When I converted to this new e-mail including the setup for the address book my address disappea

I'm going to escalate this to the forum admins for follow up.  You can't fix this yourself.

Official Employee

Re: When I converted to this new e-mail including the setup for the address book my address disap...

Hi, braddblk - Please send me a private message with your name, address, phone number and I will investigate your address book issue further. Click on my name ComcastElla, then click Private Message Me

Frequent Visitor

Re: When I converted to this new e-mail including the setup for the address book my address disap...

I clicked on the private msg as you asked and it loaded a page that has a private msg box but the only thing I could click on was a search box above the msg box. Tried several times.

Official Employee

Re: When I converted to this new e-mail including the setup for the address book my address disap...

@braddblk - The private messaging feature is turned off on your account. I escalate this issue to my management and as soon as I get a reply back - I will let you know. My apologies for the inconvenience. 

Official Employee

Re: When I converted to this new e-mail including the setup for the address book my address disap...

@braddblk - The issue is resolved and you should now have an access to private messaging. Please let me know if you still experiencing issues. 

Expert
Moved:

Re: When I converted to this new e-mail including the setup for the address book my address disap...

Moved for personal information. Please don’t post personal information, as the forums are public. See the posting guidelines here———— http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

Frequent Visitor

Re: When I converted to this new e-mail including the setup for the address book my address disap...

I clicked on private but this is where it ended up. Something is messed up with the messaging.

 

Frequent Visitor

Re: When I converted to this new e-mail including the setup for the address book my address disap...

I clicked on the link to where you sent my msg and it said I didn't have access to it.

 

Frequent Visitor

Re: When I converted to this new e-mail including the setup for the address book my address disap...

This time when I clicked on private it appears I got private

Official Employee

Re: When I converted to this new e-mail including the setup for the address book my address disap...

@braddblk - Yes, this time I got your private message and I will reply back in private with the details. Thank you