Community Forum

Unsolicited "service related" emails

New Poster

Unsolicited "service related" emails

Ever since I signed up for Xfinity, I started receiving 1-2 emails/week with unsolicited marketing materials (northon antivirus, unsocilited requests to upgrade my plan, etc) with no ability to unsubscribe.  I have disabled all marketting emails from day one yet I still receive these.  There is no unsubscribe option at the bottom.  I have reported this violation of SPAM rules to the FTC.  <Edited>


Sample email headers:


July 18th - "What's left on your checklist"

July 6th - "Included with your service: Norton Security Online – download it now!"








Re: Unsolicited "service related" emails

Did you opt out of Comcast solicitations under "My Account"?  Even if you did, they will still send certain ones like billing notices.  The Norton notice is not a solicitation;  it's just reminding you that you have Norton as part of your Comcast internet subscription at no extra cost.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!