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Unable to receive emails sent from gmail users

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Unable to receive emails sent from gmail users

My company uses gmail @coastallifeoc.com and I am unable to receive any emails from co-workers when they email to my Comcast account.  I realized other gmail users were also telling me they send me an email but I am not receiving them. I checked my spam folder and it's empty. I have also tried emailing myself using a separate gmail account that I have and they won't come through to my Comcast account and I don't receive any error messages so there is no way for gmail users to know I'm not receiving their message. I contacted Comcast customer service a few days ago and was told they would look into it but have not received a return call and I noticed in this forum that there are many others having or have had this issue. Please help! Thank you

Gold Problem Solver

Re: Unable to receive emails sent from gmail users

If @ComcastAntiSpam or another employee doesn't help you here, Comcast Security Assurance may be able to fix this. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so be persistent, and keep at them until you get a satisfactory resolution.

New Poster

Re: Unable to receive emails sent from gmail users

Thank you! I may try calling that # as well. I appreciate your post. I'm so frustrated and am not very tech savvy!

New Poster

Re: Unable to receive emails sent from gmail users

@ComcastAntiSpam  are you able to please help me with my issue? My Comcast account does not receive emails from gmail accounts. 

Official Employee

Re: Unable to receive emails sent from gmail users

@mfoley123 You didn't specify a domain, but I did see a large set of messages with a common issue.  That's been resolved.  Let me know if that wasn't what you were looking for.


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New Poster

Re: Unable to receive emails sent from gmail users

@ComcastAntiSpam  Thank you! It appears my personal gmail now works but my co-workers' emails with domain name @coastallifeoc.com still do not come through to my Comcast account .

Official Employee

Re: Unable to receive emails sent from gmail users

@mfoley123 try in about 20 minutes, should be cleared.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Unable to receive emails sent from gmail users

@ComcastAntiSpam  THANK YOU!