Every time I try to access this website I get the following error
I use 3 devices , smartphone,tablet,computer and different browsers
Chrome,Firefox, microsoft edge.. no matter what device no matter what browser I still get this error. I have no problems at all accessing any other website it is only the California DMV website.
Contacted the DMV they researched and found no problems on their end. Any suggestions would be so much appreciated this is very puzzling.
For starters, please post the exact URL that you are using.
I'm sorry but I thought my post was public...
The url I'm trying to reach is dmv.ca.gov
If I didn't post public how do I ?
The signature in the box in EG's post is issued to all customers in the forum with Expert status. Yes you did post publicly. So you are good. For what it's worth, I just copied and pasted what you posted into my browser search bar (Firefox, Windows 10) and got right onto the California DMV site with no problem. I am in Michigan.
I can reach the site as well. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP. You can look up your IP at https://www.google.com/search?q=IP. You'll probably need to ask the site's admins for help with this.
What does a trace to dmv.ca.gov show? In Windows, open a Command Prompt window, enter
tracert -4 dmv.ca.gov
and post the output. Mine looks like:
C>tracert -4 dmv.ca.gov
Tracing route to dmv.ca.gov [220.127.116.11] over a maximum of 30 hops:
1 51 ms 11 ms 8 ms router1 [192.168.1.1]
2 25 ms 24 ms 17 ms 18.104.22.168
3 25 ms 24 ms 16 ms te-0-6-0-0-sur02.york.pa.pitt.comcast.net [22.214.171.124]
4 25 ms 24 ms 16 ms 126.96.36.199
5 25 ms 18 ms 17 ms 188.8.131.52
6 25 ms 26 ms 27 ms be-34-ar01.mckeesport.pa.pitt.comcast.net [184.108.40.206]
7 47 ms 42 ms 44 ms be-7016-cr02.ashburn.va.ibone.comcast.net [220.127.116.11]
8 42 ms 38 ms 41 ms be-10142-pe01.ashburn.va.ibone.comcast.net [18.104.22.168]
9 32 ms 31 ms 31 ms ash-b1-link.telia.net [22.214.171.124]
10 31 ms 32 ms * f5networks-ic-341208-ash-b1.c.telia.net [126.96.36.199]
11 31 ms 33 ms 33 ms 188.8.131.52
12 33 ms 33 ms 33 ms 184.108.40.206
I tried doing the tracert but to no avail...nomatter how many times or ways I typed it into cmd it keeps saying tracert - 4 is not recognized as an internal or external command operable program or batch file. I must be putting it in wrong but can't figure how.
@mistowize wrote: ... tracert - 4 is not recognized as an internal or external command operable program or batch file. ...
What Windows version are you running? At a Command Prompt, enter "ver" and post the output. Mine looks like:
Microsoft Windows [Version 10.0.17763.615]
Do you have a space after "tracert" and before the hyphen? If you are entering "tracert-" or "tracert-4", with no spaces, that won't work.
I've found interestingly by using the AT&T internet on my phone I'm able to get onto the DMV site with no problem. I was using Comcast Wi-Fi before on my phone, but thought why not turn off my cell Wi-Fi and see what I could do.
So after all my devices using Comcast connection and different browsers won't let me get onto the site seems to be a Comcast issue you'd think.
Try explaining this to tech support they don't know what I'm talking about, don't blame them it's really weird..where to put blame, where to look who knows. I'm at a loss .
@mistowize wrote: ... using the AT&T internet on my phone I'm able to get onto the DMV site ...
When you switch Internet providers your IP address also changes. It's further evidence that the site is blocking your Comcast public IP. Comcast isn't blocking you, the DMV's webhost is. You would need to have that site's admins fix the problem.
Talked to the techs at DMV, they told me " they don't deal with ip addresses" beyond their
capabilities....hmmmm but their site blocks addresses....interesting. They told me just use my phones AT&T internet. That's real solid advice don't bother to fix it just forget about it.
Thank you tho for all your help, guess I've hit a wall .
@mistowize wrote: ... guess I've hit a wall .
If you are using your own modem and a separate router, you can use the router's "clone MAC" feature to change your public Comcast IP.
If you are using a Comcast rental gateway, you'd have to swap out the device to change your IP, or put it in bridge mode and add a separate, standalone router.