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Stopped receiving email from some addresses – No Filter Rules in place.

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Stopped receiving email from some addresses – No Filter Rules in place.

Hello, Mid-August I stopped receiving my son’s School emails, I don’t get my son’s sports team notification emails and don’t get email from some of the companies that I order from any more.  I have been receiving these emails for years before this.  I tried to set these accounts up again and cannot get a confirmation email to validate my address.  I even tried something new with Chick-fil-A today and could not get a confirmation email from that either. 

 

I have verified that there are No Filter Rules, No Auto Forward, nothing is in the Spam folder and I’ve even turned off the Spam filtering which doesn’t make a difference.  I only use the Xfinity web page to access my email.

 

I have used other comcast email addresses and they work with the same companies. 

 

Can anyone help please?

Expert

Re: Stopped receiving email from some addresses – No Filter Rules in place.

As a test, try sending yourself an email from some other non-Comcast account you have like Gmail or Yahoo.  Does it go through OK?  If so, call Comcast security and see if there is a blocking issue for the sending domains in question-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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New Poster

Re: Stopped receiving email from some addresses – No Filter Rules in place.

Hello, Thanks for the suggestion.  I can do that successfully.  The issue is with my wife’s account.  I am currently forwarding emails from the school and sports team from my Gmail to her comcast account.  I can even use a different Comcast account with those same services and it works. 

 

I will try the security number as you suggested.