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Spam

New Poster

Spam

I am using comcast for my email.  How do I stop mail being sent to the spam folder when I did not designate the mail as spam?  It looks like the program is attempting to identify span but is mistaking my want to keep mail as spam.  I have repeatedly removed the mail from the spam folder by selecting "not spam" and sending the mail to the inbox.  How do I stop having mail being marked as spam unless I say it is spam?  Thank you.

Gold Problem Solver

Re: Spam

The only thing you can do is turn off spam filtering completely so that everything they deliver is placed in the Inbox. https://www.xfinity.com/support/articles/spam-filters-and-email-blocking or https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience show where to find the setting.

New Poster

Re: Spam

Thank you for your help.  I will know in a few days if I followed directions successfully.

New Poster

Re: Spam

Total success.  Thank you!

Gold Problem Solver

Re: Spam


@essd wrote: Total success.  Thank you!

You betcha!   Smiley Wink