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Spam email

New Poster

Spam email

Why is there never anything in my Comcast email Spam file?  I can't find anything in Settings regarding this.  I have emails in my Inbox, Sent, and Trash, but never anything under Spam.

Expert

Re: Spam email

I rarely get anything un my Spam folders either.  It means the junk mail filters are working for your account.  My Yahoo account, on the other hand, is a Junk magnet.  Be happy with the situation for as long as it lasts.

Gold Problem Solver

Re: Spam email


bjb75 wrote: Why is there never anything in my Comcast email Spam file? ...

Check your settings in webmail. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected. See https://www.xfinity.com/support/articles/spam-filters-and-email-blocking or https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience.

 

If both settings are already active, Comcast Security Assurance might be able to help you. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.