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Secondary Email Account not receiving emails

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Secondary Email Account not receiving emails

My secondary email account has not received emails since December 28th.  I saw a tiny alert which advised me I had to log into the secondary account, so I did that.  I've sent a test email to the account and I'm getting an "undeliverable" message 5.1.1 "not our customer".  This is so irritating.  

Expert

Re: Secondary Email Account not receiving emails

Then you need to sign into the account, and then click on "My Account" at the top of the page to check it out.  A 5.1.1 error means something is wrong with the email address in question.