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Saved e-mails are gone

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New Poster

Saved e-mails are gone

Hi,  I had a lot of saved e-mails from 2-4 years ago that have just disappeared.  My inbox is never full.  I have plenty of space.  I had these saved as they were reciepts from a truck rebuild we had to do.  I did not print all of the correspondance, as I was saving them in e-mail form.  I need those reciepts and correspondances now, went to look for them this morning, and they were gone.  Can I get them back?  Why would they just disappear?

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Expert

Re: Saved e-mails are gone

Did you try running a search for any of the missing messages?  How are you accessing your email?



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New Poster

Re: Saved e-mails are gone

Hi,  Yes I tried search.  I am accessing my e-mails through the xfinity home page. 

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New Poster

Re: Saved e-mails are gone

This happened to my account as well.  Thankfully i had the emails on my ipad.