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Saved Files Disappeared

Regular Visitor

Saved Files Disappeared

For the second time in the last two years, my "saved" folders have disappeared.  I have not deleted them!  Has anyone had this happen with their Comcast account?  The first time, I spent hours on the phone with Comcast and they couldn't help me.....

Expert

Re: Saved Files Disappeared

To the left of "My folders" there should be an arrowhead.  If you click on it do the folders reappear?

Regular Visitor

Re: Saved Files Disappeared

Thank you so much....the files "reappeared" when I clicked on the arrow!

New Poster

Re: Saved Files Disappeared

Happens to me on an annual basis. Now I download those that are important and save in a folder on the computer. I thought maybe it was because my folders were dated but it didn't seem to make a difference.