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Re: Firefox won't connect to xfinity

Regular Visitor

Re: Firefox won't connect to xfinity

How do you disconnect Firefox to get xfinity?

Official Employee

Re: Firefox won't connect to xfinity

 

Hi salley15, you can simply remove the Firefox browser from your equipment or you can use another browser to stream our content like Google Chrome or Internet Explorer. 

New Poster

Re: Firefox won't connect to xfinity

Xfinity employee suggested removing Firefox to fix the fact that its Web does not work with that browser.

This is a terrible solution for a provider that claims to understand IT.

What is a better solution to work with Mozilla products?

Sometimes (but seldom) the Xfinity site works in some of its links.

Other times it freezes up the browser.

This is not acceptable.

Expert

Re: Firefox won't connect to xfinity


@viking1969 wrote:

Xfinity employee suggested removing Firefox to fix the fact that its Web does not work with that browser.

This is a terrible solution for a provider that claims to understand IT.

What is a better solution to work with Mozilla products?

Sometimes (but seldom) the Xfinity site works in some of its links.

Other times it freezes up the browser.

This is not acceptable.


I have Mozilla Firefox and it works just fine with the Comcast products.  Try clearing cache and browsing history and restarting it.  You should also make sure you are updated to the latest version of Firefox.  Right now they are up to v59.0.2