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Have you opened a ticket with BoA to verify your address, and attempts to deliver to you address? I checked the past few weeks, and I don't see any attempts to your email address that we marked as spam.
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Could you send me a private message (Click on my name) and include the email address you believe it's going to, and the approximate date when this started happening? Also, if you have a contact at BoA that I can speak with, that would be appreciated.
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Sending a PM to previous poster
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Please send me a private message with the email address you're attempting to use here. It's quite likely you've been unsubscribed for some reason, and sometimes it's not obvious from the BoA side. I can reach out to my contact there and see what can be done.
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I see you're getting some messages from BankOfAmerica, so I'm a little confused about their statement that they aren't coming through. Looking through the history for that domain, I don't see much trouble that they should be having. I'll see if I can get someone from Salesforce (the ESP that sends for BoA for that domain) to tell me what's going on.
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We're not blocking BofA messages. From what I can tell, if you've accidentally (or intentionally) marked their messages as spam, they will no longer send messages to your email address. I'm working with their vendor to see if we can resolve this. I'll also send them your UID (and the person above you already has a ticket in with them)
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Okay, for last two subscribers, the company that sends mail on behalf of BofA has given me some insight.
They're saying that both of you need to go back to BofA and have BofA reactivate your addresses. And then the ESP is going to have BoA instruct the support team to reactivate your accounts for email notifications.
Why is this happening? It seems like at some point you marked the BofA messages as spam. When that happens, the ESP will not send messages again until the client (BofA in this case) instructs the ESP to resume sending. This isn't fair to you because you can't see why the messages aren't being delivered. From what you can see, you're subscribed correctly, and the bank sees the same, but the ESP says you've decided the messages are spam.
I'm sorry you are caught in the middle.
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I'm not the one that is saying that they were marked as spam. But the issue is still the same. The messages are not reaching our systems because they're not sending them. I can contact the ESP to try to sort this out, which I've done, and they've suggested the above remediation.
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That's correct in a sense. Between BofA and Comcast is an entity commonly known as an ESP. These organizations typically handle bulk messaging for large companies. An example of such an organization might be ExactTarget or SendGrid. You can both confirm that you've asked BofA to reactivate your exciting email addresses, correct? If so, I'll let the ESP know, and they'll confirm with BofA that you've requested this, and then they'll be able to reactivate your email address. This may take a few more days, and I apologize for that. It's a lot of back and forth with various support groups. I wish this were easier, and I understand the frustration. I'll do everything I can to get this working for both of you again.
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Assuming it's the one tied to the account you've been posting with, then yes. The other Poster has given me their address directly via PM.
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Sent you a PM for more information to see if we can sort out this issue.
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