I cannot access the government website pubmed on my home wifi. When I try using my phone (no wifi), I am able to access it. I've spoken to some colleagues of mine: those with Xfinity cannot access the website while those with different providers were. All of us were able to use just our phones to access it. I need this website for work. I must be able to access it from my home. Can something be done?
I am having the same problem- again, an XFINITY customer. I always knew XFINITY/Comcast was bad, but being the only internet service in the area, I had no other choice.
Regardless, this needs to be resolved. Many of my demands for school/work require daily access to Pubmed. The issue is only on my personal wifi. On my hotspot from my phone, I can access it fine. We demand a timely resolution to this problem.
All. Try contacting the folks at this dept. to see if they know anything about this blocking.
Comcast Customer Security Assurance.
Business Hours: 6:00am - 2:00am EST, 7 days a week
@21TaraDrive wrote: ... I cannot access the government website pubmed on my home wifi. ...
What web address are you using? Does https://www.ncbi.nlm.nih.gov/pubmed/ work?
FWIW, neither http or https works here.
I spent several hours on the phone with xfinity about this yesterday and spoke with 5-6 different people. Not surprisingly no one I spoke to really had a clue about or knew how to troubleshoot the issue. One person I spoke with told me the site had been identified as a security risk and blocked by the security team. I eventually sent them some IP address info from my computer and had it escalated to the advanced security team, but was told there won't be a resolution for 1-2 business days. I asked for a supervisor to call me after wasting half a day to get to that point and never heard back. One of the more frustrating issues with a cable company I've had to deal with and there have been many. I guess you can get away with whatever you want when you are a monopoly. Anxiously awaiting 5G to be done with this nonsense
Has anyone tried the CSA telephone number that I provided earlier ?
This appears to be a DNS problem. Checking the DNS, I get NX Domain (Non-Existent) Domain.
Hello. I can confirm that on our Xfinity internet account that the URL: www.ncbi.nlm.nih.gov
cannot be accessed. Through my work I opened a VPN on the exact same computer, using the same Xfinity fiber, and could open that URL and pubmed--no problem as long as Xfinity doesn't see the URL.
I have called about this and as successed pushed it up to the advanced security group. Nothing yet.
You can also check if your computer or the web isn't working for a URL using this handy site: https://downforeveryoneorjustme.com/
Just type in the URL and it will show you whether the site or you are having the issue.
Hang in there everyone.
I received an phone message--that seemed like the world's worst PHISHING attempt, asking me to phone back to the elevated help center. I'm only using VPN now.