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Pubmed website not working on Xfinity

Regular Visitor

Pubmed website not working on Xfinity

Hi,

I cannot access the government website pubmed on my home wifi. When I try using my phone (no wifi), I am able to access it. I've spoken to some colleagues of mine: those with Xfinity cannot access the website while those with different providers were. All of us were able to use just our phones to access it. I need this website for work. I must be able to access it from my home. Can something be done?

New Poster

Re: Pubmed website not working on Xfinity

I too am having a problem accessing PubMed on Xfinity wifi. When I am off of the Xfinity wifi and using my mobile network, I can access PubMed. Further, using a colleague's Sprint hotspot I can access PubMed. 

New Poster

Re: Pubmed website not working on Xfinity

I am having the same issue. I can only access it on my phone's data.

New Poster

Re: Pubmed website not working on Xfinity

I am having the same problem- again, an XFINITY customer. I always knew XFINITY/Comcast was bad, but being the only internet service in the area, I had no other choice.

 

Regardless, this needs to be resolved. Many of my demands for school/work require daily access to Pubmed. The issue is only on my personal wifi. On my hotspot from my phone, I can access it fine. We demand a timely resolution to this problem. 

Expert

Re: Pubmed website not working on Xfinity

All. Try contacting the folks at this dept. to see if they know anything about this blocking.

 

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329



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Gold Problem Solver

Re: Pubmed website not working on Xfinity


@21TaraDrive wrote: ... I cannot access the government website pubmed on my home wifi. ...

What web address are you using? Does https://www.ncbi.nlm.nih.gov/pubmed/ work?

Expert

Re: Pubmed website not working on Xfinity


@BruceW wrote:

@21TaraDrive wrote: ... I cannot access the government website pubmed on my home wifi. ...

What web address are you using? Does https://www.ncbi.nlm.nih.gov/pubmed/ work?


FWIW, neither http or https works here.



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New Poster

Re: Pubmed website not working on Xfinity

Same here.  I haven't been able to get on for several days.  And according to  https://www.isitdownrightnow.com/ and http://currentlydown.com/ the pubmed site is up.

New Poster

Re: Pubmed website not working on Xfinity

I spent several hours on the phone with xfinity about this yesterday and spoke with 5-6 different people. Not surprisingly no one I spoke to really had a clue about or knew how to troubleshoot the issue. One person I spoke with told me the site had been identified as a security risk and blocked by the security team. I eventually sent them some IP address info from my computer and had it escalated to the advanced security team, but was told there won't be a resolution for 1-2 business days. I asked for a supervisor to call me after wasting half a day to get to that point and never heard back. One of the more frustrating issues with a cable company I've had to deal with and there have been many. I guess you can get away with whatever you want when you are a monopoly. Anxiously awaiting 5G to be done with this nonsense

New Poster

Re: Pubmed website not working on Xfinity

I have the same problem on Xfinity internet. I found out that I can access the site on Xfinity if I connect to a proxy server (VPN) first.

New Poster

Re: Pubmed website not working on Xfinity

Has anything been sorted?

Expert

Re: Pubmed website not working on Xfinity

Has anyone tried the CSA telephone number that I provided earlier ?

 

This appears to be a DNS problem. Checking the DNS, I get NX Domain (Non-Existent) Domain.



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New Poster

Re: Pubmed website not working on Xfinity

Hello.  I can confirm that on our Xfinity internet account that the URL: www.ncbi.nlm.nih.gov

cannot be accessed.  Through my work I opened a VPN on the exact same computer, using the same Xfinity fiber, and could open that URL and pubmed--no problem as long as Xfinity doesn't see the URL. 

I have called about this and as successed pushed it up to the advanced security group.  Nothing yet. 

You can also check if your computer or the web isn't working for a URL using this handy site: https://downforeveryoneorjustme.com/

 

Just type in the URL and it will show you whether the site or you are having the issue.

 

Hang in there everyone.

New Poster

Re: Pubmed website not working on Xfinity

it is now working on Xfinity without the aid of VPN