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Public wifi hotspot connection problems

New Poster

Public wifi hotspot connection problems

Not sure if this is the right place.

 

Despite my better judgement I recently signed up for xfinity internet again. I cannot connect to any public wifi hotspots (xinifitywifi, XFINITY or CableWiFi) using my iphone 7 (all updated). For xfinitywifi it sits on 'unsecured connection' and then times out and never connects. It does show an IP but I cannot browse (and doesn't redirect me to login).  For XFINITY and CableWifi it just sits spinning on connecting and never connects.

 

I have tried:

 

Moving to another hotspot area

Resetting Network Settings

Clearings any security profiles

Installing xfinity hotpots app (and installing fresh secutiry profiles)

Uninstall hotspot app

Calling customer support (which is its own torture - several broken english call backs, which start off at square one, including one 45 minute conversation where the rep had me install xFi app despite it having nothing to do witht he public hotspots, and once it finally downloaded 30 minutes later (there is a reason I'm trying to use the hotspots afterall) and it didn't work, I again explained this wasn't a home wifi issue and she put me on hold then hung up.) Absolute worst customer service.

 

 

Any suggestions?

New Poster

Re: Public wifi hotspot connection problems

Three more calls to tech support (I swear they are the most incompetent people on the planet) and I am back at suare one. Each time my call is being "escalated" and will call me back - each time I call back they make me start at square one and insist they will escalate it again. 

 

How is this company still in business?

New Poster

Re: Public wifi hotspot connection problems

I know what you're saying about their tech support, <Edited>

 

I have a similar problem but I don't get an IP or gateway IP and it works for 2 months then fails. Happened 4 times since 8/2018 and they fix it, after 5 to 10 calls, but they don't know how the next time it happens. I'm a retired IT Systems Administrator and used all my technical skills to follow up these 4 times but no one there can ever tell me what was done to fix my problem. I was hoping the advance tech's from Comcast were monitoring this forum but from looking at your commens (w/no answers from them) sad to see thier not.

 

I do have some ideas for you but not real friendly with typing. I did afterhours phone support for IBM supporting about 2000 users at Ford's advertisment agency so I'm better at talking. <Edited>

 

Dave

New Poster

Re: Public wifi hotspot connection problems

You guys really stink, you edit my message but do not help us.

Regular Contributor

Re: Public wifi hotspot connection problems

Did you reset your network settings on your iPhone?