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Password reset emails

Regular Visitor

Password reset emails

I recently tried to reset my password with Cooking Light and Chicos.  In both cases I requested a password reset email be sent.  I never received an email from either place, even though I was assured it had been sent.  I checked the spam folder and the emails were not there either.  I attempted this several times.  Since these are the same type of emails and are from different companies, I wonder if they are being blocked for some reason.  I contacted Xfinity Chat twice and didn't get a resolution to my problem.  In one case the agent tried to sell me more services.

 

Any thoughts on what may be wrong?

Expert

Re: Password reset emails

Call Comcast security for this instead of the general number.  See if there is a blocking issue for those sender's domains--------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Gold Problem Solver

Re: Password reset emails

Check your Spam settings. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected (see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience).

 

If the settings are correct and an employee doesn't take care of this for you here, Comcast Security Assurance should be able to help. Give them a call at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.