Community Forum

Old Emails Missing

New Poster

Old Emails Missing

Can someone help me.  I have a huge email acct and generally use outlook.  On Aug 8 outlook stopped transfering emails.  I ended up going to comcast to review emails and send.  Recently trying to fix so I can use outlook to organize and delete groups.  I was able to get outlook to work again by creating a new pst folder, but now my old comcast emails seem to be missing from the comcast server.  Help Please??!

Expert

Re: Old Emails Missing

Did you enable the account in Outlook using POP3 instead of IMAP?  If so, Outlook is downloading the messages and then deleting them from the server.  You can set Outlook to leave a copy on the server.  How you do that depends on which iteration of Outlook you are using.