Community Forum

Now what's wrong with the email service?

Contributor

Now what's wrong with the email service?

Connecting with with IMAP results in some cryptic "IMAP server disconnected" error message

 

Trying the Xfinity.com  web interface times out and gives a "Service not available" error.

 

Will the customers get any explanation?

Admin1

Re: Now what's wrong with the email service?

Hi Bellingham-Bob -- We had a national issue with our email platform yesterday. This has now been resolved. We are currently dealing with some residual fallout from this issue. We appreciate your patience while we get this fully resolved. 

Contributor

Re: Now what's wrong with the email service?

Well you might wat to pass on the fact that up until about a year or so ago when Comcast started to "upgrade" the mail service it was rock solid.

 

So far all of your recent upgrades have made the email service less reliable and less usable. 

Admin1

Re: Now what's wrong with the email service?

Bellingham-Bob -- Thank you for your feedback regarding our email platform. We will continue to make improvements to this service to make it more user friendly.