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Not receiving my e-mail

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Not receiving my e-mail

I am not receiving my e-mail 

Gold Problem Solver

Re: Not receiving my e-mail

Desktop, laptop, phone or tablet? IOS, Android, Mac, or Windows? What email program, app, or webpage are you using?


What happens when you send a test email to the address? Any error messages? Does the test email show up on


The more details you can provide, the better.


If an employee doesn't reply to your message here, Comcast Security Assurance might be able to help. You can reach them at 1-888-565-4329 (from Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.