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Not receiving emails

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New Poster

Not receiving emails

Similar to https://forums.xfinity.com/t5/Email-Web-Browsing/Email-messages-not-being-received-by-comcast-custom...

I am not receiving any emails that have been sent to me. Please help @CCAntiSpam 

 

Thank you

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Official Employee

Re: Not receiving emails

PM me which domains you are having issues with


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Not receiving emails

I tried to get this issue resolved back in December 2019. Never got a resolution. My issue is; my work email does not get received by any *@comcast.net email address. Finally gave up and use my gmail address to send emails to my clients with *@comcast.net addressess. Any luck resolving the issue?

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Expert

Re: Not receiving emails


@carter03 wrote:

I tried to get this issue resolved back in December 2019. Never got a resolution. My issue is; my work email does not get received by any *@comcast.net email address. Finally gave up and use my gmail address to send emails to my clients with *@comcast.net addressess. Any luck resolving the issue?


Your thread from back then was marked answered.  So, there was no resolution?  If that's the case, and you would like a resolution to it, even though you're using gmail now, start a new thread.  We have someone else that is now helping out in email and appears to be able to get things like this resolved.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Not receiving emails

@carter03 refer to my previous post. Feel free to PM me the domain. Also, please refrain from spamming various threads with a copy-paste of the exact same thing. If you are experiencing problems, please create a thread of your own. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!