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Not receiving email at Comcast

CS2010
Contributor
‎09-11-2020 12:26 PM

Not receiving email at Comcast

I had a verification code sent to my comcast email, it was not received at all, but somehow was forwarded to my other email account. Why would this happen? Comcast is supposed to keep a copy of everything it receives before it forwards it, and I do not see it in the Comcast email inbox at all?!

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Latoque
Expert
‎09-11-2020 05:13 PM

Re: Not receiving email at Comcast

Do you have auto-forwarding enabled in your settings?  If so, when you enabled it you should have seen a check-box underneath it that said "Save copy of forwarded emails".  Did you check that box?



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CS2010
Contributor
‎09-27-2020 11:26 PM

Re: Not receiving email at Comcast

Yes I have the checkbox checked. It is still not working.

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