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Not able to receive email verification from epic games, help@epicgames.com

crazyc
New Poster

Not able to receive email verification from epic games, help@epicgames.com

From epic games support:

"If you continue experience issues, please contact your ISP to make sure they are not blocking emails from help@epicgames.com (mailto:help@epicgames.com). Please do not hesitate to contact support if issues persist after contacting your ISP."

 

I am unable to receive email verification to my comcast email. I do not have any emails in my spam folder and help@epicgames.com is whitelisted. 

Any help would be appreciated.

 

Thanks

BruceW
Gold Problem Solver

Re: Not able to receive email verification from epic games, help@epicgames.com

Are the messages in your webmail Spam folder? If not, check your Spam settings. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected (see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience).

If the settings are correct and @CCAntiSpam or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

crazyc
New Poster

Re: Not able to receive email verification from epic games, help@epicgames.com

That worked.

 

Thanks for the help!