Community Forum

Not Receiving Emails From Other Comcast Accounts

Contributor

Not Receiving Emails From Other Comcast Accounts

I can now access my email, and I am receiving email from others outside of Comcast.  They are receving my replies.  I can also send myself email from one of my other email accounts.  I am not, however, receiving any email from other comcast.net accounts.  I tried to send one to myself from my son's email account on Comcast, and it did not go through.  I also tried to send him one from my Comcast email and it did not go through either.  Is this related to the most current outage this afternoon?

Official Employee

Re: Not Receiving Emails From Other Comcast Accounts

Hey, jrrt. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.