Thanks but it doesn't seem that it was hacked... it is just requiring secondary authetification but the emails from amazon are not coing through. There seem to have been other people that had the same issue in the past. When I called amazon support they could see the emails had gone out and confirmed the address they were sent to (which was the correct address)
Coffee24, can you confirm you don't have an active spam filter for amazon?
Thank you for this wonderful advice, but I have one question if you wouldn't mind. Once you went to Add Rule, what did you enter in the box as your rule?
thank you again!
@JLK70 - Hello! Are you referring to "Add condition" or "Add action"?
@JLK70 - When you click "Add a rule", it gives you a box Rule Name (you can put whatever you want); Add condition (several options like Sender/From, Header, Size, and etc) where you can check a specific email address that you are getting spam from or a header name that a scammer use; Add Action gives you options to what to do with the email - discard; redirect to, move to folder, and etc.
If the emails from that address are going to a different folder, I would recommend the following:
Understood, thanks for clarifying! For this issue, I'd actually like to troubleshoot from the account directly. We may need to make some changes on our end. Please send me a PM with your first and last name to get started!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
My issue was resolved. I was absolutely hacked and the filter rules were set to send anything from Amazon, UPS or USPS to a strange gmail. They redirected my shipments to themselves. Check your filter rules every day!
Gina22, thank you for keeping us updated! I'm glad to hear that you were able to figure out the issue. If you run into anything else you need help with, please let us know!
I am having this issue. I cannot receive any emails from Amazon. Looked for the email filter & can’t find a way to set or delete any filters.
Hello, Dnbennett! I would love to take a closer look and help make sure you are getting your Amazon emails. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Hello @PeteN95, thanks for reaching out to our Forums! Just to confirm, they are not filtering to your Spam folder, correct?
Thank you for clarifying @PeteN95. I'd like to do some troubleshooting on your account. Can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.
Hmmm, that's strange. Were you logged in when attempting to message me? Can you try once more? The option should be a blue button in the top right corner. Please let me know if you aren't able to see it. Thank you.
Please help. I cannot receive any emails from Amazon or Seamless and cannot reset my passwords with them because of this. My spam filter is turned off.
tmb87, thanks for letting us know about your email issues with Amazon. Are you using a 3rd party client to receive your email like thunderbird or outlook? Are you getting bounce back error messages when the emails are sent to you?
Yikes! tmb87, I'm sorry to hear that. For extra security measures, I'd recommend reaching out to our Customer Security Assurance team at 1-888-565-4329. They're available from 6:00am - 2:00am EST, 7 days a week.
I am also not receiving any Amazon email. Can someone help me. I don't think I have any filters setup, but I understand sometimes they are hard to find. Please help.
How did you get to the settings for this? My e-mail was recently hacked and every single email I get is automatically in the trash. nothing goes to my inbox anymore.
Hello all and Happy 4th of July. @rgree3, I'm happy you were able to find the filter and resolve your issue. Let us know if there's anything we can help with in the future.
@jeffcable, "i just posted about not receiving emails from Amazon and the message posted as user "jeffcable" .... that isn't who I am, so What the is going on?" - This is something that definitely needs to be addressed by our Security assurance team. Please reach out to them again during business hours and see if you can get a hold of someone. Their hours of operation are 6:00 AM - 2:00 AM ET/Seven days a week. You may also be able to find more information here.
As for the Amazon filter, I can assist with that. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.
jminshall44, can you access the links that I provided and see if you have any set on your end? If not on your end, I'll need to run some automated tests to help have this resolved.