Thanks but it doesn't seem that it was hacked... it is just requiring secondary authetification but the emails from amazon are not coing through. There seem to have been other people that had the same issue in the past. When I called amazon support they could see the emails had gone out and confirmed the address they were sent to (which was the correct address)
Coffee24, can you confirm you don't have an active spam filter for amazon?
Thank you for this wonderful advice, but I have one question if you wouldn't mind. Once you went to Add Rule, what did you enter in the box as your rule?
thank you again!
@JLK70 - Hello! Are you referring to "Add condition" or "Add action"?
@JLK70 - When you click "Add a rule", it gives you a box Rule Name (you can put whatever you want); Add condition (several options like Sender/From, Header, Size, and etc) where you can check a specific email address that you are getting spam from or a header name that a scammer use; Add Action gives you options to what to do with the email - discard; redirect to, move to folder, and etc.
If the emails from that address are going to a different folder, I would recommend the following:
Understood, thanks for clarifying! For this issue, I'd actually like to troubleshoot from the account directly. We may need to make some changes on our end. Please send me a PM with your first and last name to get started!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
My issue was resolved. I was absolutely hacked and the filter rules were set to send anything from Amazon, UPS or USPS to a strange gmail. They redirected my shipments to themselves. Check your filter rules every day!
Gina22, thank you for keeping us updated! I'm glad to hear that you were able to figure out the issue. If you run into anything else you need help with, please let us know!
I am having this issue. I cannot receive any emails from Amazon. Looked for the email filter & can’t find a way to set or delete any filters.
Hello, Dnbennett! I would love to take a closer look and help make sure you are getting your Amazon emails. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Hello @PeteN95, thanks for reaching out to our Forums! Just to confirm, they are not filtering to your Spam folder, correct?
Thank you for clarifying @PeteN95. I'd like to do some troubleshooting on your account. Can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.
Hmmm, that's strange. Were you logged in when attempting to message me? Can you try once more? The option should be a blue button in the top right corner. Please let me know if you aren't able to see it. Thank you.