My Mom is no longer receiving email from Amazon. She uses the web browser to access her email and we have tried from multiple devices and browsers. It is not in Spam or Trash either. I have checked and she does not have any email rules. She needs to do a password reset on her Amazon account but she cannot get the email to verify her identity. She is also a Comcast customer and has called Amazon and they said they have sent her multiple emails. She cannot even get the response from their support because they will not come through to her email. She primarily uses a Kindle Fire and a laptop with Windows 10 (I.E. 11 browser) but I have also tested on an Apple device.
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Could you send me a PM with your mom's email address? I'll see if I can get to the root of the issue, whether on our side or theirs.
Sorry but I am on a mobile device and not quite sure how to send a PM in this forum. She has a case that was escalated last night but she just received an automated message it was resolved but it still doesn’t seem to be.
I sent you a PM, and a notification should appear near the top of the forum site. There's typically a bell next to an envelope, and that envelope should be the PM area of the site.
This was resolved through PM very efficiently, and it is much appreciated! My mother and I spent (and this is no exaggeration) several hours over 4 calls and one chat with support on this and they were unable to resolve what was resolved through this staff member in less than one day.
If you're not receiving emails from Amazon, please login to the webmail, and ensure you do not have a filter that is redirecting or discarding the messages. If you can find no such filter, please let me know via PM, and we'll see what we can find in the logs for your UID.
I am not receiving email from Amazon password reset either. I've check to make sure it's not in the trash or spam folder. I've also made sure I don't have any filters or blocked senders. Anything else I can check? I worked with Amazon for over an hour and they don't see a problem on their side. Any help would be appreciated!
Could you please send a PM with your email address that is not getting Amazon messages? Thank you.
I'm not seeing a PM area to send you my information, sorry. I saw the directions on the earlier post, but not seeing that area. Any help would be appreciated.
Click my Username, and in the upper right, you should see a place to send me a Private Message.
If I click your username, it takes me to your page. No place for Private Message. When I right click your username, I can click send message, but that takes me to a page with the support search header and nothing on the page. I'm signed in and can see my profile, so not sure what else I can do to resolve sending you a Private Message. Can you try to send me one? I'm sorry to be difficult.
I checked every tab in my settings and there's nothing to enable private messaging. I found another post in this forum that says people new to the forum have private messaging on their accounts automatically disabled to prevent us sending unsolicited PMs to Comcast employees. They said it has to be turned on by Comcast.
There is a filter. Please login to our webmail platform and check the filters. If you cannot find this, let me know, and I'll have someone from our CARE group reach out to you and help you get it disabled.
Additionally, please change your Xfinity password at your earliest convenience.
Oh, I was able to get the filter disabled for you. Please try the Amazon password reset again.
And again, please change your password when you get a moment.
I discovered that I am also not receiving emails from Amazon when I attempted to resent my password. Been on the phone with Comast 3x and Amazon 2x. Can you help
I don't see anything that indicates we're filtering those messages, and I don't see any messages to you that appear to be from their password support folks. Start with verifying your email address in their system, and let me know if you still can't get a reset. We have some contacts at Amazon that we can work with to try to figure out what's going on.
Check your trash, you had a filter to move messages from Amazon to your trash. I've deactivated that filter. You may also want to change your password for your email.
not receiving amazon emails. Checked filter and have none. I really need to communicate with amazon. Needed to change my password and cant because no email, no security code.
I see these should be getting delivered to your inbox. Are they still not appearing?
You also had a filter set in your webmail. I've now deleted it. You should probably also change your password.
I am having the same issue with all of a sudden not receiving Amazon emails...don't know how I would have/could have set a filter...can you help?
I disabled the filter for you. Please verify, and change your password as well.
I deactivated the malicious filter. Please change your password.
Your Xfinity password.
Could you check again? I see a message should have been delivered just after 6pm Eastern
Meden2, Please try now. And please change your Xfinity password.
Libby2740, Okay, you should be squared away now with regard to Amazon emails. As with the others, you should change your Xfinity password.
I'm having the same problem!! My Amazon account was hacked on 9/15/18 and I haven't received a single Amazon email since that date. Amazon says numerous emails have been sent and to contact Comcast, which I did. They checked my filters finding no issue.
Any other thoughts? PLEASE HELP!! I'm truly at a loss at this point
Thanks in advance!!
CW18, the malicious filter has now been removed. Please validate, and please change your Xfinity password as well.
I don't see any filters for you, I'll send you a private message.
I am also not receiving any emails from amazon since my account was compromised 2 weeks ago. I have checked my filters and spam, trash, etc. I have had multiple calls to amazon and comcast with no resolution. Can you look into mine too? Thank you!
I had the same thing happen to me today.
Somebody hacked into my xfinity account and added a email filter to treat anything from amazon as spam and delete it.
They also had hacked into my amazon account and changed the password. With the comcast filter, I would never get the "reset password" email.
Look into your email filter list for anything.
For me, I found a ' (apostrophe) as a filter and all the amazon stuff was in it.
Bring these people to justice!!