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New Xfinity Webmail

Expert

Re: New Xfinity Webmail

Those icons are becoming standard fare with more and more email providers.  They are aimed more at the mobile users.  Similar icons are used by iCloud, Ourlook.com and other providers.  At some point, all Comcast customers will be migrated to the new format.  you cannot revert to the old one.  If you don't like the new one, consider enabling the account in a desktop email client like Thunderbird, Windows Live Mail or some other.

New Poster

Re: New Xfinity Webmail

Okay, I can't delete emails. I can't move beyond the first screen. The list of actions screen slides up and covers the emails no matter what action I take. It is utterly impossible. If I try to check an email in order to delete it I'm told I haven't selected an item. Sometimes when I try to check an email it won't check. In short, my email is entirely dysfunctional. I can't even get the system to open an email when I click on it. This is a freaking disaster. I'm on an iPhone and whatever you did you ruined it royally.
Frequent Visitor

Re: New Xfinity Webmail


Latoque wrote:

Those icons are becoming standard fare with more and more email providers.  They are aimed more at the mobile users.  Similar icons are used by iCloud, Ourlook.com and other providers.  At some point, all Comcast customers will be migrated to the new format.  you cannot revert to the old one.  If you don't like the new one, consider enabling the account in a desktop email client like Thunderbird, Windows Live Mail or some other.


Two points I'd like to address about the above...

 

#1- If so many of us paying customers are having such problems with this new email system comcast has forced down our throats, then there is no reason they "can't" revert back to the previous system which was a very easy to use and FUNCTIONAL system which did not give so many problems, nor was down as much as this new one. It's that they "wont" because they don't care what their customers think.

 

#2- The whole reason for this new emails system when they forced it on us was (and I quote Comcast here) "To make for an easier and better email experience". Yet your suggestion to those of us having issues is to enable our accounts in a email clint like Thunderbird or Windows live. Hardly seems like an easier or better system when the best option is to switch to a new client don't ya think??

 

I've seriously gone so far past my patience limit with comcast that I can't wait to get everything comcast related out of my house and be done with this horrible company for good.

Expert

Re: New Xfinity Webmail


Raderwoman wrote:
Okay, I can't delete emails. I can't move beyond the first screen. The list of actions screen slides up and covers the emails no matter what action I take. It is utterly impossible. If I try to check an email in order to delete it I'm told I haven't selected an item. Sometimes when I try to check an email it won't check. In short, my email is entirely dysfunctional. I can't even get the system to open an email when I click on it. This is a freaking disaster. I'm on an iPhone and whatever you did you ruined it royally.

I have an iPhone, and have not had any issues with my Comcast email on it.  I'm using the Mail app that comes bundled in iOS.  Delete the account from the phone and re-create it from scratch.  See if that solves the problem.

New Poster

Site Upgrade

Whoever thought this upgrade and new look was a good idea was wrong.  This is awful.  What was the purpose of the change?  Just to change?  The first thing I have to do is to space a few times to get my signature from the top of the email.  

 

Please just leave things alone.  

Expert
Moved:

Re: New Xfinity Webmail

Contributor

Re: New Xfinity Webmail

     My dial-up  email loads faster than this.  I haven't had the patience to use this yet  This is better?

Contributor

Re: New Xfinity Webmail

    Interesting that since my last post immediately above  the internet connection got very very spotty.

New Poster

Re: New Xfinity Webmail

Just to add diversity to the thread - this is what I see both in Firefox and Chrome after the email upgrade. Cannot get to folders, cannot compose messages, cannot see any old messages.

 

comcast.png

Regular Contributor

Re: New Xfinity Webmail

I'm OK with the new look and happy to see a receipt option is now provided.  However, the inbox loads MUCH more slowly than the old version did.  I watch three dancing dots on the screen until the mailbox finally appears.  I'm not against progress, but slowing down performance is a step in the wrong direction.  Smiley Sad

Expert

Re: New Xfinity Webmail


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way.  I haven't had any issue with loading speed myself.

New Poster

Re: New XFINITY e mail is horrible

I totally detest this new format. Advise how to get back to way it was. that is what i want otherwise i will switch. i have lost emails that are very very important.

New Poster

Re: New XFINITY e mail is horrible

I too have lost emails just by glancing. I must have them back very important that I need. 

Expert

Re: New XFINITY e mail is horrible


bet5 wrote:

I totally detest this new format. Advise how to get back to way it was. that is what i want otherwise i will switch. i have lost emails that are very very important.


Once you have been migrated to the new format, you cannot revert to the old one.

Contributor

Re: New XFINITY e mail is horrible

New e-mail is a total joke.  Mail is all about words & text, not symbols that, by the way are not universal.  Loading of new messages and processing once in the in-box is taking 2-3 times longer than the previous version.  This is progress?

Just got another surprise......my new Address book as double-entered or triple-entered every address!!!  Any suggestions on a quick way to fix this problem (now have several thousand entries)?

BVR

Frequent Visitor

Re: New Xfinity Webmail folders and old mail

I don't know why, but my email appeared in a new format a week or so ago.

Seems like every other time I open mail something is different.   Like all folder are there - or maybe only a fourth of them. 

Sometimes all of my eamail is there - about a hundred, including a few a year old.  Other times all is normal. 

Seems like Ive become a beta tester.

 

I read that a new email format will be available to selected people around April 2017 for evaluation. 

Please don't include me on that change.  Seems to me, I'm already on it.   My wife's eamail has not

changed.

 

Ron

Regular Contributor

Re: New Xfinity Webmail folders and old mail

Please DO include me on the next version. Or roll me back to the previous. The current version with the black banner is unacceptable.  I've cleared the cache and tried different browsers, but is is SLOW,  unbelievably SLOW.   

New Poster

Re: New Xfinity Webmail folders and old mail

It is so slow I get errors and session timeouts and I am on Xtreme Internet...which aint  so extreme but that is for another post. My email is completely inaccessible since 9PM last night. I have an emeil to verify an account change and cannot access Webmail at all. The new system stinks!

New Poster

Re: New Xfinity Webmail folders and old mail

For example here are my screensblank.GIF

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blank.GIFerror.GIF

New Poster

Re: New Xfinity Webmail folders and old mail

Well now I can access email, but my entire history from 9PM yesterday and back are completely gone!

New Poster

Re: New Xfinity Webmail

The new Comcast/Xfinity email is really bad.  It crashes frequently, loads images sent as attachments much more slowly than before, and it is harder to use.  

New Poster

Re: New Xfinity Webmail

Now getting this error message.  

 

502 Bad Gateway

The server returned an invalid or incomplete response.

New Poster

Re: New Xfinity Webmail

Just crashed again.  

Contributor

Re: New Xfinity Webmail

And they tried to tell me it was my error causing my email not to load.  This is the worst email system I have ever seen in terms of consistent operation.

Contributor

new web e-mail

This is becoming a habit, every day or every other day. Comcast is not responding, cannot get on and see any of my e-mails. When I am able to get on, the left side on the e-mails, in box, etc. does not show up. When is this going to be fixed?. Getting very frustrated. Yes, I am cleaning out my cache and doing whatever. Getting tired of the oh Snap coming up and sending feedback and nothing happening anyway. Please try and fix this.

Expert

Re: New Xfinity Webmail


silphium wrote:

Now getting this error message.  

 

502 Bad Gateway

The server returned an invalid or incomplete response.


See here for some good information about 502 errors---------------------

 

https://www.lifewire.com/502-bad-gateway-error-explained-2622939

 

It could be your browser, or a number of other things.

Expert
New Poster

Re: New Xfinity Webmail

As of very recently, I no longer have red lines under misspelled words in emails that I'm writing. Is this something that I can change a setting for and get back? If not, is Xfinity ever going to bring it back? I sure hope so, it's pretty inconvenient this way. I'm not used to having to click on spellcheck before sending. Who knows how many of my business emails have gone out with spelling errors. So embarrassing! I know how to spell but typos are inevitable in a busy business day. 

Regular Contributor

Re: New Xfinity Webmail

I still have the red lines under misspelled words and no option to turn that feature off.  Only spelling options are English or Spanish.  Not sure why you are not seeing the red lines.

Contributor

Re: New Xfinity Webmail

This new email client is terrible, ever since it was installed nothing but trouble... Sometimes it will load sometimes not?? Error messages--400 Bad requests, something about 502 being bad??

Your browser sent an invalid request. Then instead of the email loading it goes back to the xfinity home page over and over again just like Groundhog Day...Just today it has been happening again.  Just today it has been happening again.  Just today it has been happening again.  Oooops....Deja Vu

Regular Contributor

Re: New Xfinity Webmail

Same here.  Keeps reverting to the Xfinity homepage tonight.  Intermittent problems all afternoon.   It's terrible. 

Regular Visitor

Re: New Xfinity Webmail

the time on my emails is wrong.  How can I change it?

Frequent Visitor

Re: New Xfinity Webmail


gillygrrl wrote:

the time on my emails is wrong.  How can I change it?



Under your Xfinity Connect Basic Settings is your time zone setting correct?

New Poster

Re: New Xfinity Webmail

The new webmail fails to load almost everytime I try to log into it. My email loads fine on my phone, just not using webmail. I get "failure to load" notifications, see only the 3 dots in the mddle of the screen and nothing ever loads. This is especailly true if I open another tab to try and do something else while the email loads - then it never loads. 

Please either fix the new webmail or go back to the previous version. 

Frequent Visitor

Re: New Xfinity Webmail

Each day I learn a bit more on how to deal with the ahem, "new" system.

Lots to learn to get back to proficiency I had with old system.

Considerable effort - and Ive not yet found anything that's better.

Also experiencing slow load times.  I'd prefer to go back.

Ron

Official Employee

Re: New Xfinity Webmail

The red lines under the mispelled words are produced by the browser. The spell check button is provided by the email.

Please check the documentation for your particular browser on how to make sure the spell checking service is enabled.

 

 


akwawmn wrote:

As of very recently, I no longer have red lines under misspelled words in emails that I'm writing. Is this something that I can change a setting for and get back? If not, is Xfinity ever going to bring it back? I sure hope so, it's pretty inconvenient this way. I'm not used to having to click on spellcheck before sending. Who knows how many of my business emails have gone out with spelling errors. So embarrassing! I know how to spell but typos are inevitable in a busy business day. 


 

Contributor

Re: New Xfinity Webmail

What new XFINITY Connect email?

 

I never got the update from last April, much less the one from this week -- and I have an email from Comcast in my mailbox telling me to go check out the new webmail site.

 

So I guess I should consider myself lucky that I never got the update at all?

 

Rob

 

ETA: Even if I try to manually enter the Appsuite URL, I am redirected to https://web.mail.comcast.net (the Zimbra site).  What voodoo do I need to do?

New Poster

Re: NEW Service offered by Comcast/Xfinity

Can you tell me if this problem has been corrected yet? I have tried and tried, even with the help of Comcast reps over the phone to no avail! I have tried some of the things I have read on the forums here with the settings gear on the right hand side but no luck in finding "preferences". What is totally bewildering is that all of our other email accounts are still under the old format, only my one main email account is under the new one!  I lose any emails other than the 30 or however many fits on a screen page, soooo frustrating.  

 

Any help is appreciated!!!  Thanks!

Expert

Re: NEW Service offered by Comcast/Xfinity

"Preferences" is no longer used.  In the new format you just click on the gear icon and you should see such settings as you have control over.  It looks like this------------

 

 

New Format Settings page.jpg

Expert
Moved:

Re: NEW Service offered by Comcast/Xfinity

Regular Contributor

Re: NEW Service offered by Comcast/Xfinity

Yes, the automatic deletion options for deleted items and spam were very useful.  Comcast's decision to remove these options was not smart.  Not smart at all...

Regular Visitor

Re: New Xfinity Webmail

This 'New Look and Feel' webmail page is terrible.   What a mess, I can't believe Comcast actually released this.
I'm running fast, clean, PC's, with Win 7 Pro, Win 10 Pro, all other web pages (and other webmail sites) are fine..
But your 'new' Comcast email layout is probably he worst webmail program I've ever seen.
Slow, sluggish, basically a PITA to navigate and arrange email and folders.
You guys really ruined it,  no doubt about it.    
I hate to even use it....

Expert

Re: New Xfinity Webmail

If you don't like the webmail UI, you have a lot of options if you still want to use the account:

 

1)  Enable the account in a desktop email client like Thunderbird or Outlook.  That way you don't have to look at the UI, and no ads either.

 

2)  Set the account to auto-forward to another email account you might have with another email provider like Gmail, Yahoo, Mail.com, etc.

 

3)  Some email accounts like Mail.com, Yahoo, Outlook.com and Gmail have the ability to use a mail fetcher so you can get your Comcast emails in their interface.

 

I think the Comcast webmail is just keeping up with the reality of mobile device users.  It uses the same kinds of icons and other more simplistic qualities found with other providers like Outlook.com or iCloud accounts.  I like it well enough so far, although they have yet to implement a couple of features.

Regular Contributor

Re: New Xfinity Webmail

The problem is not with the icons.  The problem is that the new webmail is SLOW.   Admittedly it's getting a little faster than a few weeks ago, but it is still SLOW, much slower than the previous version.  And the missing options such as the email deletion schedule have not gone unnoticed.   

Expert

Re: New Xfinity Webmail


bob0006 wrote:

The problem is not with the icons.  The problem is that the new webmail is SLOW.   Admittedly it's getting a little faster than a few weeks ago, but it is still SLOW, much slower than the previous version.  And the missing options such as the email deletion schedule have not gone unnoticed.   


I am not having any speed issues with it.  Mine seems to work just as fast as the old one.  I have three Comcast accounts right now, one in the new format, and the other two are still on the old format.  So I can compare easily.  You might have something else going on.  As for deletion schedules, one of the many advantages of using a desktop email client is that you have more control over that, and any settings you use will override the ones in the webmail.  At least they do for me using Mac Mail. 

Expert
Moved:

Re: New Xfinity Webmail

New Poster

Re: New e-mail system

Why do I need to go thru all folders to move one to it's folder in left pane?

Expert

Re: New e-mail system


jacee wrote:

Why do I need to go thru all folders to move one to it's folder in left pane?


You need to clarify-------exactly what are you trying to do---move an email, or move a folder?

Regular Contributor

Re: New e-mail system

If my memory serves me correctly, I used to be able to "drag and drop" a message into another folder.  Now I have to select the message, click move then click where to move it to.  That's 3 times as many clicks as before.  Another Comcast "improvement."

Expert

Re: New e-mail system


bob0006 wrote:

If my memory serves me correctly, I used to be able to "drag and drop" a message into another folder.  Now I have to select the message, click move then click where to move it to.  That's 3 times as many clicks as before.  Another Comcast "improvement."


If you are on the new email format, you should be able to drag and drop.  If you can't, try using a different browser.  Some people are having this issue.