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New Xfinity Webmail - Create Filter Rule

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New Xfinity Webmail - Create Filter Rule

I am trying to create a filter rule for an email.  While viewing the email when I click the More Actions - Create Filter Rule link nothing happens.  I white listed the domain so it's not the adblocker. 

 

As a work around I go to the overall General Settings - Mail - Filter Rules to add to or create a filter.

 

Anyone else having this issue?

Expert

Re: New Xfinity Webmail - Create Filter Rule

Yes.  This is a known issue and I have reported it to the Comcast email team.  New system--------new glitch.  Hopefully, it will get sorted out sooner rather than later.  In the interim, you can access your filters by clicking on the gear icon in the upper right corner of the page, then on Settings.  Under Mail you will see Filter Rules.



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Regular Visitor

Re: New Xfinity Webmail - Create Filter Rule

I am having a worse problem. More Actions doesn't work. Or even when I go to settings > Mail filter rules is NOT listed.

Expert

Re: New Xfinity Webmail - Create Filter Rule


wrote:

I am having a worse problem. More Actions doesn't work. Or even when I go to settings > Mail filter rules is NOT listed.


So, you're not seeing this?

appsuite mail settings1.jpg

 

Or This?

 

filter rule.JPG

 

 


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Expert

Re: New Xfinity Webmail - Create Filter Rule

Just to add---------going to Filter rules in the Settings should work.  However, clicking on the hamburger icon to get the drop-down menu with "Create filter rule" is still not functional.



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New Poster

Re: New Xfinity Webmail - Create Filter Rule

Five months later and still not resolved....what gives....?

New Poster

Re: New Xfinity Webmail - Create Filter Rule

Another month has gone by and Create FIlter Rule still does nothing.  What gives?

New Poster

New Xfinity Webmail - Create Filter Rule

This still ish't working. Fix it or remove it. Typical Comcast idiocy.
Expert

Re: New Xfinity Webmail - Create Filter Rule


@Anon656352 wrote:
This still ish't working. Fix it or remove it. Typical Comcast idiocy.

This should be working now.  It works for me.



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New Poster

Re: New Xfinity Webmail - Create Filter Rule

No.
Expert

Re: New Xfinity Webmail - Create Filter Rule


@Anon656352 wrote:
No.

So, exactly what are you doing and what is the end result when it's not working for you?

 

Are you following the directions I posted above?


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Expert

Re: New Xfinity Webmail - Create Filter Rule

BTW, @Anon656352, Comcast didn't design Appsuite webmail.  This is from Open-Xchange.


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New Poster

Re: New Xfinity Webmail - Create Filter Rule

I don't care who allegedly designed it. Someone reading a post they want to filter in their COMCAST inbox is going to click on the options that appear alongside the post. If Comcast doesn't control the options that appear in their own posts in their own mailbox, then they continue the very reputation for ineffectiveness that I have previously characterized.
Expert

Re: New Xfinity Webmail - Create Filter Rule


@Anon656352 wrote:
I don't care who allegedly designed it. Someone reading a post they want to filter in their COMCAST inbox is going to click on the options that appear alongside the post. If Comcast doesn't control the options that appear in their own posts in their own mailbox, then they continue the very reputation for ineffectiveness that I have previously characterized.

I totally get what you're saying, don't get me wrong.  I will be honest in saying I rarely use webmail, preferring an email client instead.  That way I miss all the problems in those things, plus I have 12 email addresses from various places that I access on a daily basis and going from website to website to use webmail would cost me most of the day.  And, in the client setting up filters the way you have described [and how I set them up] is a snap.  This webmail is completely awkward and cumberson at best.

 

This particular webmail version has been 2+ years in the rollout as they add features and migrate customers.  I have no clue why it is taking so long.  IMHO by the time they finish both of those they'll be looking to rollout something from some other vendor.  And the migration for customers that have more than one email address doesn't mean that all of them get migrated at the same time, which seems really odd to me.

 

What you're saying has been said several times before.  Maybe at some point Comcast will actually listen.  But, then again, they don't have to offer email, either. 


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New Poster

Re: New Xfinity Webmail - Create Filter Rule

No where in Xfinity Mail do I see a place to create a rule to direct incoming email to specific folders- ie anything with @junkemailfilter.com  goes to spam.   And now it's 9 months after the original post above.

 

Expert

Re: New Xfinity Webmail - Create Filter Rule


@lcervon wrote:

No where in Xfinity Mail do I see a place to create a rule to direct incoming email to specific folders- ie anything with @junkemailfilter.com  goes to spam.   And now it's 9 months after the original post above.

 


To use filters, on the Inbox page click on the gear icon in the upper right corner, then on Settings.  In the left pane under "Mail", you will see "Filter rules".  Click on that and follow the prompts.



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New Poster

Re: New Xfinity Webmail - Create Filter Rule

Thank you for the reply- but why do they have to hide it in settings?  Why not have right on the toolbar like Outlook.   I have the Outlook interface on my primary PC, but sometimes have to use Xfinity's interface when using other devices.   

Expert

Re: New Xfinity Webmail - Create Filter Rule


@lcervon wrote:

Thank you for the reply- but why do they have to hide it in settings?  Why not have right on the toolbar like Outlook.   I have the Outlook interface on my primary PC, but sometimes have to use Xfinity's interface when using other devices.   


Most webmail programs I know of have the filters in their settings.  It's webmail, not a full-featured desktop client like Outlook or some other.  However, you have the option to set a filter from an individual email if you like;  when you have the message open, in the header look to the right for the "hamburger" menu and click on that.  One of the options in that menu is to create a filter.  

 

 



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Contributor

Re: New Xfinity Webmail - Create Filter Rule

I've set over 50 rules and still they don't work I've set around 10 so far for dovdir2-hoc-08o.email.comcast.net ([69.252.207.13])
by dovback2-hoc-18o.email.comcast.net with LMTP id KO1sGX8YzVsaQQAA6xG89Q. Set it for all and any but it still comes through.

Expert

Re: New Xfinity Webmail - Create Filter Rule


@johnnnnnnnnnnnn wrote:

I've set over 50 rules and still they don't work I've set around 10 so far for dovdir2-hoc-08o.email.comcast.net ([69.252.207.13])
by dovback2-hoc-18o.email.comcast.net with LMTP id KO1sGX8YzVsaQQAA6xG89Q. Set it for all and any but it still comes through.


If you're looking at the View - Source, you need to set a filter for the Return path, not for Received: from.  Set a filter for after the @ sign, but don't set it for comcast.net .


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Contributor

Re: New Xfinity Webmail - Create Filter Rule

return to where I'm trying to discard it.  

Expert

Re: New Xfinity Webmail - Create Filter Rule


@johnnnnnnnnnnnn wrote:

return to where I'm trying to discard it.  


You apparently used View Source to pull what you posted above.  If so, you need to copy the first line that says Return Path:

Return-Path: <forums@alerts.xfinity.com> [example]

 

Instead, you are using the Received from:

Received: from dovdir4-hob-04o.email.comcast.net

by dovback4-hob-21o.email.comcast.net with LMTP id


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Contributor

Re: New Xfinity Webmail - Create Filter Rule

Ok I'll try that. Thank you.

Contributor

Re: New Xfinity Webmail - Create Filter Rule

This is what I see:

Return-Path: <>
Delivered-To: My email
Received: from dovdir2-hoc-08o.email.comcast.net ([69.252.207.13])
by dovback2-hoc-18o.email.comcast.net with LMTP id KO1sGX8YzVsaQQAA6xG89Q
for <My email>; Mon, 22 Oct 2018 00:23:27 +0000
Received: from dovpxy-ch2g-11o.email.comcast.net ([69.252.207.13])
by dovdir2-hoc-08o.email.comcast.net with LMTP id eJBJEn8YzVthTAAAAjFeIQ
; Mon, 22 Oct 2018 00:23:27 +0000
Received: from resimta-ch2-13v.sys.comcast.net ([69.252.207.13])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
by dovpxy-ch2g-11o.email.comcast.net with LMTP id iMl1H3UYzVs3ZAAALnngFw
; Mon, 22 Oct 2018 00:23:27 +0000
Received: from omp.shop.charlotterusse.com ([IPv6:2a0b:c041:0:8a6a:8a6b:8a6a:8a6c:8a6a])
by resimta-ch2-13v.sys.comcast.net with ESMTP
id EO02gTQSB8ugFEO0DgPyWl; Mon, 22 Oct 2018 00:23:26 +0000

New Poster

Re: New Xfinity Webmail - Create Filter Rule

I have used the gear of which I did not know there were other ways to filter.  My tests work but my real ones have never worked. I am sure I am doing something incorrect that is obvious. I wish there was a tutorial with pictures to help.  

New Poster

Re: New Xfinity Webmail - Create Filter Rule

Which one am I supposed to use? I have been using the first one. I did not know the other was available.

 

Thanks

New Poster

Re: New Xfinity Webmail - Create Filter Rule

Hamberger icon?? the sprocket?

Highlighted
Expert

Re: New Xfinity Webmail - Create Filter Rule


@cat7337 wrote:

Hamberger icon?? the sprocket?


Did you have a question?  Who are you responding to?



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New Poster

Re: New Xfinity Webmail - Create Filter Rule

 

 
 
 
 
 
Expert

Re: New Xfinity Webmail - Create Filter Rule

If you want to reply to a particular poster, just click on the large blue Reply button near the bottom of the post.  The last person to leave any comment in this thread did so over two weeks ago.  It helps if you use the Quote button in the Reply to Message page toolbar.  In longer threads it lets everyone know who you are responding to.



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Contributor

Re: New Xfinity Webmail - Create Filter Rule

After you open the email on the right side you see 3 or 4 lines together. Click on it and scroll to the bottom. It says create filter.