The New Email format is really bad. I am sure some Big Idea person thought this would make things easier. It does indeed makes things easier for the person who designed it. It doesn't make things easier for the user. Instead of the easy to read old format now we have a bunch of symbols which make sense to the designer but ends up takng the user longer to get things done. There was a problem yesterday, the21st of December with accessing emails which I woud guess has something to do with the new format. Fixing something that isn't broken is always a bad idea. Wish I could go back to the old format?? Talked to 2 different agents and they have no clue about going back to the old format, which by the way, is still out there. One agent said there have been many complaints about this issue!!