Hello Sueturk. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this fixed for you. Please send me a private message and include your full name and account primary phone number so I can assist you.
I really am not sure how it was resolved. A friend came over to see if they could help.... he is very tech saavy--He can assemble a new pc, he does an awful lot of stuff
He was totally stumped....
Finally, he clicked on the down arrow above all the folders -- which was located above the list of folders .... that number had changed from the count of e mails in some of the new folders I had created after the loss. So that number read 10 or so because there were just a few new folders and once in a while, the number was in the 300's.....he clicked the down arrow when he saw that high number and voila....they were back.
Now when I bring up my e mail there is just the few folders I created recently and then suddenly the rest appear beneath....after a second or two..Its like the system hesitates to show them all and then they show up....Its crazy.....
I'm so tired of all this inconsistency....I had more problems today with passwords.....I think its Comcast.......Oh
btw, All my folders showed up on my I phone just after they vanished.....Its really odd. . good luck