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My email is "Associated with another account"

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New Poster

My email is "Associated with another account"

When I wanted to add my gmail account, it wouldn't let me saying that the address was associated with another account. I had an xfinity account three years ago, but cancelled it right after starting it. Im sure that's the one it's referring to. How do I the to cancel my old account so I can use my current gmail account for billing, etc.?

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Official Employee

Re: My email is "Associated with another account"

@wmartin926 please PM me the gmail email address so i can investigate this for you. 


I am an Official Comcast Employee.
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