Community Forum

Missing folders

New Poster

Missing folders

When I converted to new email my email folders and saved messages disappeared. I need some of those.  How can I get them back?

Expert

Re: Missing folders

First, look to the left of "My folders" for a small black arrowhead.  Click on it and see if the missing items reappear.

New Poster

Re: Missing folders

No the missing items did not appear.

Expert

Re: Missing folders

Then I will escalate this to the forum admins for follow up.

Official Employee

Re: Missing folders

 

sblackmon1, did you access your email on another server like Outlook for example and move or delete the folders?  Are you using POP3 as your mail protocol? 

 

KenF

Official Employee

Re: Missing folders

Hello, 

 

Please try clicking the little triangle next to the INBOX, not just next to My Folders. I think you will find a large amount of folders there. It is possible that because of the large amount of folders it make take a bit for your browser to show them all depending on network connection, computer power, etc.

 

Inbox Folders.gif