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Missing emails

Regular Visitor

Missing emails

All of my INBOX emails prior to December 28, 2017, have disappeared! I don't recall deleting them, and I can't find any settings that dictate how long before emails are deleted. What happened? Can I get them back?

 

HELP!

Expert

Re: Missing emails

If you are still on the old email format, check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong. There are no editable deletion schedules in the new format.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.  You can also call Comcast security and see if they can recover the missing messages-----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Expert
Moved:

Re: Missing emails

Moved for full name in screenshot. Please don't post personal information as these are public forums.