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Missing email folders and old emails

New Poster

Missing email folders and old emails

hello

I am not seeing any emails before today 2/16/2018, and all my folders in my inbox are gone.

New Poster

Re: Missing email folders and old emails

I am having the exact same problem at the exact same time.  

Expert

Re: Missing email folders and old emails


@MEMALLAZZO wrote:

hello

I am not seeing any emails before today 2/16/2018, and all my folders in my inbox are gone.


Do you mean you can't see any folders at all?  If so, see if this explains it----------------

 

https://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949

New Poster

Re: Missing email folders and old emails

Apparently they did a server upgrade/update that went terribly wrong.
It appears that my mail and folders are back....not exactly as they were before,but have not had the time to fully investigate. Will have to recreate all my contacts.