Community Forum

Missing EMAIL Folders - Any resolution????

New Poster

Missing EMAIL Folders - Any resolution????

Like most people during the "NEW" email migration I lost many folders and hundreds of emails.  I have submitted a ticket/complaint to Xfinity and have received only instructions on how to use the new system.  This would work if my file folders were actually there, however they are not.

 

Has anyone received any REAL help to recover their missing files/emails?

 

All I have received is lip service from XFINITY and how great this new format is.  They seem to avoiding this issue and their screw-up.

 

Has anyone received any resolution on their missing files?

 

Pete

Expert

Re: Missing EMAIL Folders - Any resolution????

I'm going to escalate this to the forum admins for follow up.  You should see a response in this thread.

Official Employee

Re: Missing EMAIL Folders - Any resolution????

Hi sctrpete, 

 

We apologize for the inconvenience and we have been migrating to a new email server platform to provide them a better more reliable experience, which may have resulted in some interruptions to their service. We expect to complete the migration shortly.