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Missing Comcast email folders

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Missing Comcast email folders

I had tons of folders and files under my comcast email.   They have all disappeared.  I have looked everywhere, expanded everyting and they are gone from Mail and are not there if I enter through xfinity account.

I'm using a MacBook.   Apple tried everything and deemed it was comcast mail issue.  

Please help.

Expert

Re: Missing Comcast email folders

Are you using Time Machine on the Mac?  If so, you should be able to go into it and recover Mail from a previous hour/date.   You could try deleting the account from Mail and recreating it from scratch to see if the folders reappear.  The only other thing I can suggest is that you call Comcast security and have them look at your account--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Official Employee

Re: Missing Comcast email folders

MLMGALLANT, thank you for reaching out here! Have you already reached out to the CSA team as Latoque advised? Please keep us updated! 


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